In this best-selling classic, a manager is charged with turning an unenthusiastic, unhelpful department into an effective team. Across the street from her office is Seattle’s Pike Place Fish Market, world famous and wildly successful thanks to its joyful atmosphere and attentive customer service.
By applying simple lessons from the fishmongers—Play, Make Their Day, Be There, Choose Your Attitude—the manager ignites an astonishing transformation in her team. Managers everywhere can use these practices, called The FISH! Philosophy, to increase engagement, strengthen teamwork and trust, reduce burnout, boost motivation and improve retention.